Shipping and Return Policy

Shipping Policy

Free Delivery within Queensland:

• We are pleased to offer free delivery on all orders within Queensland, Australia. Your items will be delivered to your doorstep without any additional charges.

Shipping Outside Queensland:

• For orders outside of Queensland, a shipping fee will apply. The shipping fee will be calculated based on your location and the size and weight of your order. You will be informed of the exact shipping cost at checkout.

Processing Time:

• Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, including tracking information if available.

Delivery Time:

• Delivery times vary depending on your location. Within Queensland, you can expect to receive your order within 2-4 business days. For deliveries outside of Queensland, please allow 5-10 business days.

Return Policy

Returns and Exchanges:

• We want you to be completely satisfied with your purchase. If you are not happy with your items, you may return them within 30 days of receipt for a full refund or exchange, subject to the following conditions:
  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • You must provide proof of purchase (receipt or order confirmation).

Return Shipping:

• If you are returning an item because it is defective or we sent the wrong item, we will cover the cost of return shipping. For all other returns, you will be responsible for the return shipping costs.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at (support@ganj.store) with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return your items.

Exclusions:

• Certain items, such as personalized or custom-made products, may not be eligible for return. Please check the product description for details on return eligibility.